Product Lifecycle Engineering
Capabilities

Total product line ownership, spanning the full life cycle of the product line, requires the ability to define product roadmaps supporting both new features and critical maintenance improvements. In addition, comprehensive field support and production support will maintain strong customer satisfaction and extend the revenue potential of the product line across a global customer base. 

This includes in the scope: 

  • Overall program management, including feature planning, roadmap planning, and effective communication of program status 
  • Full feature definition – feature architecture and detailed systems engineering
  • R&D execution, including software development, hardware development, system test, test execution & automation, compliance testing, and related product documentation
  • Customer field support, including hardware and software FMAs as Experience or Solution Features, Services Provided
  • Product and feature architecture
  • Detailed systems engineering and requirements generation
  • Hardware Development
  • Product and feature test validation 
  • Test Automation
  • EOL component substitution identification and validation · Product compliance testing
  • Customer field support
  • Product documentation and maintenance of required quality records 
  • Overall program Management
  • Manufacturing Engineering 
  • Digital Twin (Industry 4.0)
  • Content Management
  • Cognitive BOT
  • Software Lifecycle Management

    required, consistent with established SLAs

  • Manufacturing production support to maximize product revenues, including resolving test set yield issues, and identification and qualification of component substitutions related to end-of-life (EOL) component issues

Overview Product Lifecycle Management requires a comprehensive end-to-end product team to manage and maintain all aspects of a product line’s support requirements, from the front-end architecture and feature definition, through production and expert end-customer field support. As a product line moves through it’s nature life cycle, the maximization of the revenue potential depends on the ability of the product team to deal effectively with EOL component issues that frequently occur.












Experience
  • Product and feature architecture
  • Detailed systems engineering and requirements generation
  • Hardware Development 
  • Product and feature test validation
  • Test Automation
  • EOL component substitution identification and validation
  • Product compliance testing 
  • Customer field support
  • Product documentation and maintenance of required quality records 
  • Overall program Management 
  • Manufacturing Engineering
  • Digital Twin (Industry 4.0) 
  • Content Management 
  • Cognitive BOT
  • Software Lifecycle Management

What we offer

Software Development and Product Test R&D

ICS provides both embedded software and application software capabilities across many product domains. In addition, ICS can provide effective test support, which can include feature validation, full system roadmap validation, effective test automation, production testing support, Field HW and SW FMA analysis, and validation of field upgrade procedures.

Hardware Development R&D

ICS has extensive hardware development R&D capabilities, which includes product electrical design, VLSI/ FPGA design, mechanical design, product manufacturing support, and field FMA support. This has included critical replacement of custom VLSI components with FPGA-based software agnostic solutions to maintain product revenues, as well as identification and qualification of other EOL challenges. Our team has extensive product compliance experience.

Product Architecture & Systems Engineering

ICS has experienced resources who have contributed to high level product architecture conceptualization and realization, including both hardware and software aspects. At the detailed feature level, both architecture and detailed systems engineering (requirements generation) has been provided. Our architects and SEs work effectively with the product R&D team in an iterative manner to support the completion of the targeted features and/ or product.

Customer Technical Support

ICS has extensive experience in providing expert product field technical support across multiple product domains. This can and has included 24/7 support as required, meeting our customer’s SLA requirements for both product outages (critical) and more general support requests. ICS field teams often support our customer’s internal customer support teams to provide expert support, or have provided direct support to our customer’s end customers. When required, we support product upgrades to be executed during defined maintenance windows, often providing the upgrade method and procedure (MOP) document which has been validation in our lab environment. When FMAs are requested for either software or hardware related issues, ICS effectively provides the required reporting