ICS provides both embedded software and application software capabilities across many product domains. In addition, ICS can provide effective test support, which can include feature validation, full system roadmap validation, effective test automation, production testing support, Field HW and SW FMA analysis, and validation of field upgrade procedures.
ICS has extensive hardware development R&D capabilities, which includes product electrical design, VLSI/ FPGA design, mechanical design, product manufacturing support, and field FMA support. This has included critical replacement of custom VLSI components with FPGA-based software agnostic solutions to maintain product revenues, as well as identification and qualification of other EOL challenges. Our team has extensive product compliance experience.
ICS has experienced resources who have contributed to high level product architecture conceptualization and realization, including both hardware and software aspects. At the detailed feature level, both architecture and detailed systems engineering (requirements generation) has been provided. Our architects and SEs work effectively with the product R&D team in an iterative manner to support the completion of the targeted features and/ or product.
ICS has extensive experience in providing expert product field technical support across multiple product domains. This can and has included 24/7 support as required, meeting our customer’s SLA requirements for both product outages (critical) and more general support requests. ICS field teams often support our customer’s internal customer support teams to provide expert support, or have provided direct support to our customer’s end customers. When required, we support product upgrades to be executed during defined maintenance windows, often providing the upgrade method and procedure (MOP) document which has been validation in our lab environment. When FMAs are requested for either software or hardware related issues, ICS effectively provides the required reporting